It is now two years since the OGC launched ITIL (R) version 3; its best practice guidance for IT Service Management. Since the launch, the administrators of the examination scheme (APMG) have been busy getting the new qualifications scheme, leading to the ITIL Expert qualification, into shape.
It appears from figures recently published regarding the take-up of ITIL training however, that the new scheme may be already scuppered before it starts. The figures show a high demand for the V3 Foundation course, but almost no demand for the newer capabilities and lifecycle courses.
The large number of courses now required to be completed and corresponding examinations to be passed in order to obtain the expert qualification may, to a large extent, be responsible for the low demand at the intermediate level. The older V2 Service Sanager certificate could be completed, start to finish, in only 13 days whereas the new ITIL Expert qualification would now take up to 27 days to finish.
The new scheme, with its existing three levels of training - and a future fourth level planned - may be good for examination institutes and training providers, but is it really what the market wants? Well, at present, people seem to be voting with their feet, so to speak, by simply not attending the intermediate courses.
While the V2 Service Manager qualification scheme remains open, it presents a more direct route to the V3 qualification; and that, I believe, is an important reason the V3 scheme is not yet working properly. Given a straight choice, people would rather pay less, take less examinations and get the qualification quicker after all.
So APMG really need to get their thinking-caps on to determine what can be done to rectify the situation. One thing that really needs to be considered soon is the shutting-down of the version 2 scheme. Thats what needs to happen as a matter of some urgency if the new scheme is to be taken more seriously by delegates and training providers alike.
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